Some business owners may not feel the urge to replace enterprise utilities such as an old POS system. While this complacency is widespread, restaurant owners are perhaps the most affected. The busy nature of restaurant establishments sometimes stands in the way of change until it is too late.
However, in the COVID-19 crisis, activities have reduced, and you can seize this opportunity to upgrade to a new system without incurring losses or delaying customers. Here are some of the reasons that may warrant an upgrade of restaurant POS technology.
1. Your POS Tech Doesn’t Offer Easy Online Ordering
As things stand now, selling online remains the leading way to enhance your earnings. Therefore, it is essential that your system is presentable to customers and enables them to place orders easily without taking them through an unnecessarily lengthy process.
Even with delicious and enticing dishes, customers may opt to buy from your competitors if your system does not allow them to complete the order process with ease. POS systems are made for efficiency, and if yours falls in this section, upgrading to a new POS software may turn things around for the better.
2. It’s Extremely Slow
As a restaurant owner, the efficiency of your services depends on the kitchen staff and the reception. Your POS technology being the reception, in this case, may give customers a bad picture of you regardless of whether everything else works harmoniously fast.
You should not be using a sluggish restaurant POS system when speed can bring more benefits. Up-to-date restaurant POS systems are equipped to process data fast. They can prove more useful in processing bulky orders and handling multiple clients simultaneously. The speed of your POS process lingers in the customer’s mind even after leaving. This explains why you should invest in modern POS technology as soon as the rate gets unpleasantly low.
3. It’s Too Complicated for New Hires
How fast do new employees get acquainted with your POS software? With a brief orientation, new employees should get up to speed with your POS system in about a week or two. A POS system with a steep learning curve reduces the productivity and morale of new hires. It also can affect the performance of experienced workers, and as you may guess, this isn’t good for a restaurant.
4. There Are High Expenses Associated with It
Does your POS system break/crash frequently? If yes, you may already know that customers do not particularly enjoy waiting for long durations until you can fix the mess. Typically, POS systems with a lot of hardware are prone to breakages that often come with maintenance costs. Proprietary software upgrades may also prompt you to update to newer POS tech with less hardware and considerably low maintenance costs.
5. It Doesn’t Integrate with Other Restaurant Management Tools
Besides a POS system, you need other complementary restaurant management tools, and your POS software must accommodate their functionality and offer easy integrations. A POS system may not have the functionality for table reservations or mobile payments. However, it must handle integrations seamlessly and maintain reasonably fast performance even with the additions. The ability of a POS to integrate with open technologies and payment processing merchants systems determines its suitability for any business venture.
6. It’s Bulky
Does your POS terminal take up a large percentage of the space on the counter? If you use software-based POS solutions, does it take up an unnecessarily high amount of memory and CPU? In the modern age of technology, there are POS systems that do not need too much space, nor do they require too much memory or CPU time. It is perhaps time to change to new POS technology and experience the difference. Besides, getting a sleek POS system can boost your morale and that of your workers and consequently improve your restaurant’s performance.
Have You Found a Reason Yet?
While these are just a few of the reasons you may need to replace your legacy POS system, they are the most common characteristics of outdated systems. Replacing an old POS system with a modern, up-to-date system benefits the business, your workers, and you. The coronavirus lockdown period is a convenient time for companies to reorganize their operations and replace old systems, especially now that not many clients do not visit physical stores. For restaurants, there cannot be a better time to tune your systems to fit in the current technology.