When you’re running a business, it’s important to keep the customer at the forefront of your mind when making business decisions. If it’s not a good decision for the customer, is it really going to be a good one for business?
That said, below is a guide on how to ensure you deliver to your customers on time.
Maintain your equipment
Downtime can be a huge cost to businesses and although, of course, machinery will sometimes fail, there are measures to put in place to minimize the risk. Faulty equipment can be a huge set back to any business, and if your business relies on machinery, then a rigorous maintenance schedule is critical to success.
Avoiding downtime due to faulty, broken or underperforming equipment requires careful attention and a detailed plan. This is especially important if you’re operating a laboratory which relies upon high-precision equipment on a daily basis. Because lab equipment operates to minute tolerances, it’s important that it is being maintained by experts. MA Controls specialize in looking after medical and lab equipment and offer chromatography servicing and repair throughout the UK.
Monitor and optimize procedures and workflow
Being mindful of your employee’s workflow and making adjustments where necessary, can be a real game-changer when it comes to delivering customer products on time. Even small changes to the way in which employees are treated can have a huge impact upon productivity.
Talk to your teams and find out more about the challenges they face and come up with an action plan to improve workflow. Small changes will add up and you’ll see products reaching customers in a more timely manner within time. Here’s a handy guide for optimizing workflow and boosting productivity from Teamviewer.
Take on a manageable workload for your business
There are only so many hours in the day, and when you’re at full capacity, you must refuse business. Taking on a manageable workload in the first place is one of the best ways to ensure that you can deliver to your customers in a prompt and timely fashion. It can be tempting when running a business to take on more than you can cope with, but managing your workload effectively is crucial. If you think you’re at capacity, then have procedures in place to either accommodate the extra work or turn it down altogether.
This way, you’ll deliver to your existing customers on time and save ruining your reputation in the long run.
Reduce the burden of admin
Simplifying admin tasks where possible allows your business to focus on the things that really matter for customers. As an example, staff wage slips can easily be managed via an online portal, reducing the time spent printing and delivering these every month.
It might be worth thinking about other tasks within your business which can be automated in order to reduce the time spent doing admin each week.
In doing so, you’ll free up time for the jobs that have a direct impact on your customers and a direct result of this will be improved delivery times.