When you’re running a business, it’s important to keep the customer at the forefront of your mind when making business decisions. If it’s not a good decision for the customer, is it really going to be a good one for business?
That said, below is a guide on how to ensure you deliver to your customers on time.
Maintain your equipment
Avoiding downtime due to faulty, broken, or underperforming equipment requires careful attention and a detailed plan. This is especially important if you’re operating a laboratory that relies upon high-precision equipment and on a daily basis. Additionally, if your lab uses specific glassware like distilleries, test tubes, and so on, then you might also want to be particular about the use and maintenance of them. Maybe, for that, you can take a look at products offered by providers like Golyath. Downtime can be a huge cost to businesses and although, of course, machinery will sometimes fail, there are measures to put in place to minimize the risk. Faulty equipment can be a huge setback to any business, and if your business relies on machinery, then a rigorous maintenance schedule is critical to success. Moreover, since lab equipment operates to minute tolerances, it’s important that it is being maintained by experts. MA Controls specialize in looking after medical and lab equipment and offer chromatography servicing and repair throughout the UK.
Monitor and optimize procedures and workflow
Being mindful of your employee’s workflow and making adjustments where necessary can be a real game-changer, especially when it comes to delivering customer products on time. Even small changes to the way in which employees are treated can have a huge impact on productivity. Moreover, adopting an automotive business ideology can also improve business productivity and efficiency. You can look into solutions like workflow management tools which can be operated on the cloud, where you can assign tasks, track progress, and access reports on the work progress. These functions can help you in monitoring the workflow constantly and achieve the highest work efficiency.
Additionally, you can also talk to your teams, find out more about the challenges they face, and come up with an action plan to improve workflow. Small changes will add up, and you’ll see products reaching customers in a more timely manner within time. Here’s a handy guide for optimizing workflow and boosting productivity from Teamviewer.
Take on a manageable workload for your business
There are only so many hours in the day, and when you’re at full capacity, you must refuse business. Taking on a manageable workload in the first place is one of the best ways to ensure that you can deliver to your customers in a prompt and timely fashion. It can be tempting when running a business to take on more than you can cope with, but managing your workload effectively is crucial. If you think you’re at capacity, then have procedures in place to either accommodate the extra work or turn it down altogether.
This way, you’ll deliver to your existing customers on time and save ruining your reputation in the long run.
Reduce the burden of admin
Simplifying admin tasks where possible allows your business to focus on the things that really matter for customers. As an example, staff wage slips can easily be managed via an online portal, reducing the time spent printing and delivering these every month.
It might be worth thinking about other tasks within your business which can be automated in order to reduce the time spent doing admin each week.
In doing so, you’ll free up time for the jobs that have a direct impact on your customers and a direct result of this will be improved delivery times.