With the invention of the internet, access to online shopping, chat rooms, and social media took the personality of the world and turned it on its head. Another benefit, and probably the greatest of them, is what the internet did to improve the chances of the little guy.
With a simple search engine, you can receive a list of thousands of businesses that will cater to whatever needs you have, including law firms. Capitalism thanks the internet. Making our opinion known about how a certain business performed has been made easier, as well.
Now, all we have to do is enter our thoughts in the text box and at the press of a button, the company knows how we feel about them and how they did. Below are some things you add to a customer review of your favorite or not so favorite law firm.
Were They Knowledgeable?
If you have ever been represented by the proverbial dimwit, you understand how important it is to have a lawyer that knows his/her stuff. Let’s say, for the sake of argument, that you had a nasty car accident and you are trying to get compensation. The wreck was ruled to be the fault of the other driver, but you received injuries that total $54,000 in medical bills.
Your lawyer not only forgot to address the medical bills in court but wasn’t planning on going for emotional trauma compensation. How would you feel? Angry is the immediate response of most. Would you use the services of this law firm again?
Probably not. This is the first subject you will want to address in your review. On the contrary, if your representation was knowledgeable and kept you in the know, you will want to include that, as well.
How Did They Treat You?
With any business, how you are treated speaks volumes of the quality about the company you are seeking services from. After all, the employees decide what face the business goes forward with. Were you treated an equal or was it assumed that you were ignorant and hanging on the edge of stupid?
Did your lawyer show common manners or were you snubbed perhaps for having a lower income status? Were appointments kept and were all attempts made to keep you up to date on every detail of your case?
These are things that possible clients will look for when reading your review and considering whether or not to hire from that law firm. There is no need to be impolite, but do be transparent.
Was the Price You Paid Worth It?
One of the biggest worries on anyone’s mind when hiring a lawyer is how much it’s going to cost them. Some firms will have a flat rate. Other’s work by the hour. Hourly rates can vary from $150-$500, depending on the type of lawyer you have need of. That’s a lot of money, no matter who you are.
If you are like most people, you want to feel there is a definite good reason for spending that much money. The last thing you will want to include in your customer review is how you feel about the bang for your buck. Was it worth the price charged? Are there some things they could do that would make you feel you received the proper quality for your money?
After an event in your life that requires the assistance of a lawyer, make sure to sit down and use these tips to write a proper customer review. Future patrons will thank you.