How to Write a Customer Review For a Law Firm

A customer review is the customer’s shot at telling the world how amazing a business is or warning the general public to stay away. You have the chance to sing the praises of an individual employee or explain a situation that might give the company something to work on.

Customer reviews can be a business’s best friend and a customer’s unbiased look at an operation. They can also be a company’s worst nightmare and prove rather useless to a prospective client. Below are some ways to make sure you elicit the first set of traits when writing a review for a law firm.

Constructively Critique

A customer review should contain some basic bones. The date and time of your visit, what situation you presented to the firm, and how your case was treated are the very least of the details you should include. While you were there, how accommodating was your legal help?

How much experience did the lawyer representing you have and did he/she win the case? How much did it cost you? Let’s be honest. Legal representation isn’t the cheapest thing on the planet.

Whichever of these details you decide to include, make sure that you are constructive and not destructive. Besides, if you are too rude, you could find yourself in the middle of a slander case.

Be Honest

Something most parents instill is the character trait of honesty. Most of the time, we are warned that if we do not tell the truth, we will get in twice as much trouble. Sure, if your only goal is revenge for a bad judgment, you can say whatever you wish in your review.

There are situations only hampered by your imagination that could make a business go bankrupt in a matter of weeks. However, if this tends to be how you handle these scenarios, you could severely damage your own reputation and your customer review will be misleading to potential clients, at best.

Include Your Experience Only

When constructing a review of any business, much less a law firm, some can be tempted to include experiences their friends and family members have encountered. While your experience may have been magnificent, your friend’s may have been a total nightmare.

As a responsible adult, you should include everything you know, right? Were you with your friend at every juncture of their experience? Were you responsible for paying your friend’s legal fees? Do you have any other evidence of his/her nightmare besides the sob story they told you? If you answered no to all three of those questions, then you should keep the review to the reality that you were personally engaged in.

Aside from not being able to accurately describe the details of your friend’s encounter, having more than one story in a review at a time could possibly be confusing to the reader. This would make the purpose mute.  

Hopefully, every experience you ever have with the legal system is a great one. Either way, you can use these tips to make sure you get the chance to tell your side of the story to the rest of the public.


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