The marketing and public relations communities have long yearned and pushed for a seat at the corporate board room citing the ability to think “strategically” about the direction of the business.
Yet, in many instances communications programs revert to what I commonly refer to as a “bag of tactics” with little consideration or regard for an overarching strategy and related measurable benchmarks.
I’ve found this tactical regression to be particularly true when it comes to the adoption of social media.
-How should we be using Twitter?
-What about our Facebook fan page?
-What are the new Web 2.0 tools?
Social media is merely another channel to engage stakeholders. It doesn’t replace traditional forms of communication (i.e. advertising, public relations, direct marketing, etc.), yet in a social environment your audience has already self-identified and organized into groups based on interest.
This makes the outcome of social media engagement significantly more measurable.
It also demands a strategy; one that is aligned with the key drivers of success in business – sales, profitability and valuation.
Here are three examples of new social media campaigns recently launched by Strategic:
1. Merchant Link’s Security Cents helps the company solidify a more credible position in the information security market, leveraging its participation at the HITEC industry conference.
2. Appian’s BetterGov is integrated with a sales and marketing initiative designed to more rapidly increase the company’s business in the federal government market.
3. The new version of British Telecom’s (BT) CSR Perspective promotes the company’s leadership in environmental sustainability, while creating a more intimate connection with executive level decision-makers.
There’s a cliché in the entertainment field that for a movie production to get funded a summary of the idea has to fit on the back of a business card.
It’s true for social media as well. Before hacking away at the tactics, develop a strategy that can be articulated in a single sentence.
- social selling
- sales process
- sales
- online community
- marketing
- lead generation
- customer service
- crm
- branding
- events
- Trending:
- sales intelligence
- SalesChaosTV
Social Strategy…In a Sentence
Other Posts by Marc Hausman
Killing the Sales Pipeline, One Call at a Time - May 18, 2012
Social Media and Sales Acceleration in the Public Sector - October 3, 2011
Writer's Block? 3 Sure-Fire Ways to ID Blog-able Topics [Evening Read] - June 20, 2011
Cultivating Relationships: Tempering My Millennial Rage - June 17, 2011
A CEO Age Debate - May 11, 2011
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B2B Marketing Service Lead said:
Glad to have your source for the betterment of the strategy process for manage a commercial functioning value...I like to follow in my further process .keep sharing.
Ardath Albee is CEO and B2B Marketing Strategist for her firm Marketing Interactions and an author. More »
Dave Brock is President and CEO of Partners In EXCELLENCE, a global consulting company. More »
Charles Green is founder and CEO of Trusted Advisor Associates and an author. More »
Paul Greenberg is the author of the best-selling CRM at the Speed of Light and President of The 56 Group, LLC. More »
Gavin Heaton is the author of one of Australia's leading marketing blogs. More »
Jill Konrath is a recognized expert in B2B sales and the author of Selling to Big Companies. More »
Kendra Lee is author of the awward-winning "Selling Against the Goal" and a popula speaker on sales prospecting/lead generat More »
Mike Merriman is Director of Strategic Service at MZinga and has an extensive background in product development and management. More »
Natalie Petouhoff Dr. Natalie serves as the Chief Strategist for Social Media, Digital Communications and Measurement at Weber Shandwick More »
Anneke Seley is the CEO and founder of Phone Works, a sales strategy and implementation consultancy, and an author. More »
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When: Sat, 2012/05/26 - 12:00pm

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