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Customer 2.0 Is Mad as Hell

If your inside sales team isn't striking the right chord with business prospects, you're not alone. Customer 2.0 has had it with outdated sales tactics and just isn't going to take it anymore. This independent, busy, distracted, and opinionated buyer has something to say and it's time for salespeople to listen, understand, and know how and why they make decisions. 

Listen to the audio archive of a webinar where we discussed:

  • Why they won't put up with tried-and-true sales tactics that used to work 
  • Why they cancel appointments
  • How much time they will happily give you -- and what the cutoff is 
  • Who they really rely on when making a purchase decision
  • How they'd do anything to get away from salespeople who offer them another "death by PowerPoint" session

Josiane Feigon, one of the world's leading experts on inside sales team and management talent, led this lively, informative and interactive online discussion for B2B professionals on the realities of inside sales today and the importance of listening to your Customer 2.0 habits.

About the Panel

Josiane Feigon, President of TeleSmart, is recognized among the Top 25 Most Influential inside Sales Professionals She has provided consulting, coaching, and training solutions for hundreds of  Fortune 500 companies (including Cisco, Autodesk, Microsoft, Avaya, Adobe, and VeriSign) that consider her an invaluable part of their sales strategies. She is the bestselling author of Smart Selling on the Phone and Online, considered the sourcebook for inside sales. 

Josiane also is the keynote speaker at the Inside Sales 2011 conference Sept. 19 in Dallas, hosted by the American Association of Inside Sales Professionals. 

Paul Simon, Moderator, is site curator for Social Media Today, responsible for TheSocialCustomer.com and TheCustomerCollective.com. He previously was content manager of Candogo.com and editor for several other online sales communities. A former bureau chief for The Associated Press wire service and an editor at the Denver Post, he is sole proprietor of his own SharperContent consulting business.