customer service posts, articles, and infographics

Five Ways to Enhance Brand Loyalty for Your Business

May 3, 2012 by Alex Hisaka
with 70 views

The brand is everything in today’s digital world; and brand loyalty is a recurring business. For brands to digitally engage customers today, they must engage and respond to them at all times and from everywhere. Here are five ways to create brand loyalty. [read more]

Gauge Your Customers’ Satisfaction with Online Surveys

April 27, 2012 by Steve Goldbrenner
with 30 views

Image: Charlie Brewer/Flickr

Now more than ever, it is crucial to make sure your customers are satisfied with your store and service. Online customer surveys are a great way to gauge consumers’ attitude toward your store. Lets look at five ways to ensure you get the most from your customer satisfaction surveys. [read more]

Excellent Customer Service: Go Above And Beyond Serving the Customer

April 24, 2012 by Alex Hisaka
with 131 views

Image: vgstudio /Shutterstock

Every interaction your customers have with your company is an experience, and customer satisfaction should be looked at as a key part of your company. If you do it right, you'll not only score a lifelong customer, but also an advocate for your brand. Here are four methods every business should use to provide excellent customer service: [read more]

7 Ways to Get Your Customers Moon-Walking Back in the Door

April 20, 2012 by Phillipa Kiripatea
with 201 views

A young lady walks into your store one cool afternoon, looks around at your wares, picks up a souvenir and purchases it. You politely smile with light chatter and send her on her way, out the door to the next stop in her travels. That’s great, you’ve made a sale. But you did that poor young lady a great dis-service. [read more]

Customer Service in the Insurance Industry: the Baby Boomers Are Coming

April 18, 2012 by Sarah Hedayati
with 51 views

Cartoon by Cartoonresource /Shutterstock

With the number of retiring baby boomers increasing, it’s time to assess customer service in the insurance industry. Is your insurance call center ready to serve this population? Do your call center employees know how to uncover needs, recommend plans, and explain coverage? [read more]

ViDEO: The Power of Silence in Sales & Customer Service

April 6, 2012 by Jack Dempsey
with 40 views

Customers and prospects often buy and act on emotion and justify with logic, but they also make decisions in silence. In this video blog, Jack explores the power of silence and how to effectively utilize silence to improve your sales and customer service outcomes. [read more]

Customer Care is the New Mainstream

April 5, 2012 by Alex Hisaka
with 81 views

Image: Ayubansari /Shutterstock

In today’s world, any business can connect to its customers via many channels -- email, Facebook, Twitter, phone, live chat, web -- and the technologies to do this are available and within reach of even the smallest of small businesses. Where a sharp business focus on customer satisfaction used to be a rarity, it’s now commonplace. [read more]

Latest Research Study: Who's Keeping Up with Twitter?

April 4, 2012 by Joshua March
with 26 views

When grievances are taken to social media, it is often the customer’s last resort. But despite this, a positive customer service experience here can make a real difference and can even turn your critics into brand evangelists. [read more]

How to Protect your Brand's Social Reputation

March 29, 2012 by Joshua March
with 89 views

Anson0618/Shutterstock

Reputation has become far more consumer-led than ever before. There's a wealth of spaces for customers to comment on your brand through social media, self-published blogs, and review websites. More importantly, your customers care what other customers think [read more]

Mobile Devices and Search – A Match Made In Local Heaven

March 6, 2012 by Brady Cohen
with 42 views

Image: Courtesy of author blog

[Cleveland Mobile App Developer] If you own or run a business that relies on and serves local customers, you need to pay attention. The proliferation of connected mobile devices – specifically smartphones and tablets – means your customers and potential customers are on the go and always connected. [read more]

The Best B2B Customer Service I’ve Ever Seen

February 21, 2012 by Dave Stein
with 76 views

Great teams of any sort are rarely great without great leadership. When I think of great team leaders, I think of Kristi Fox, Second Vice President of Group Client Relationships, at Minnesota Life, a Securian Company. [read more]

That Complaining Customer Could Have Become Your Next Advocate!

February 17, 2012 by Jonathan Farrington
with 231 views

Image: Courtesy of author blog

It’s a mistake to think that because a customer has expressed dissatisfaction with your product or service, they will not come back to you. They won’t return if you handle the situation badly. However, some of your most vociferous complainers could become your most loyal customers, because you handled the situation well and treated them with respect. [read more]

Create a Customer Board of Directors

February 15, 2012 by Shep Hyken
with 66 views

Image: Viva Vivanista/Flickr(creative commons)

One way to build this community is to really listen to your customers. You may even go as far as enlisting some of your best customers into what you might call a “customer board of directors.” You’re looking for any and every idea to improve, from the product or service that you sell to the way you deliver it (customer service). [read more]

How to Speak to Customers Online

February 15, 2012 by Walter Van Norden
with 156 views

Image: Curt Lum/Flickr(creative commons)

The world of customer communications is changing. Companies that previously relied on the phone to provide customer support are now exploring more cost-effective online and social channels, including online chat. [read more]

Why Social Media Is Like a Raucous Bar (video interview)

February 9, 2012 by Paul Simon
with 66 views

Social media is a lot like the activity at a bar. You know, the kind with drinks and sometimes loud music. That’s Dave Carroll’s take. Long before we started Linking In and Facebooking and Tweeting, he was playing his music in university-area pubs. [read more]